UTP merchant services 
and card machine support

 

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EXCITING NEWS

UTP Group is now part of myPOS, one of Europe’s largest and most innovative payment solution providers, serving more than 250,000 customers in 35 countries and growing in the UK and Republic of Ireland.

 

UTP CUSTOMERS

All UTP Group customers who are with Barclaycard will continue to enjoy the same excellent service and benefits for the duration of your agreement. This website is your new home.

Looking for help?

Browse our help centre for frequently asked questions and a range of other resources

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MY ACCOUNT

Manage your transactions and update your details

 

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SECURITY

PCI and data security for your business

 

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FAQ

General questions about merchant services

FAQs

  • All of our card machines can accept contactless payments from iPhone with Apple Pay, and Android phones with Google Pay and Samsung Pay as well as other digital wallets. In order for a smartphone to have a digital wallet it must run on IOS 11 or higher, or Android 5 or higher. Our devices are designed to work seamlessly with all chip and PIN and contactless credit and debit cards issued in the UK and most cards issued internationally.

  • Card machine transaction costs vary depending on the business, but we make sure that our customers receive the best rates available. Additionally, our service incorporates UTP Shield and Faster Processing at no extra charge. Give us a call or complete the quote form to find your low rates.

  • All our mobile and portable card machines enable card payments to be taken in and around your business. Our portable card machines connect to a Bluetooth base or WiFi router and has a range of 100 meters. Our mobile card machines come with a roaming SIM card, which will connect to the strongest signal to ensure you never miss a sale. Both of these card machines come with a super-long battery life to support transactions for extended periods of time.

  • They are our partner for the processing element of the service.

  • Yes, they will.

  • Once your account has been approved and is open, the funds relating to transactions processed will be batched on a daily basis and will be settled directly into your business bank account two working days after the transaction is processed.  If you have selected UTP’s Faster Processing service, you will have the option to receive your funds on the day the transaction is processed.

  • Standard times are the day you processed the card payment plus two working days.  If you have selected UTP’s Faster Processing service, you will have the option to receive your funds on the day the transaction is processed.

  • Card processing is highly versatile these days and it is possible to accept card payments in-store, on-line, over the phone and on the move.

    Chip and PIN machines are used by millions of businesses around the world to process card payments in-store, with most retailers and restaurants installing these easy to use terminals next to their tills or cash registers. Another popular type of card machine is the portable terminal. This features Bluetooth or wireless technology which allows the unit to be used anywhere on your business premises. Mobile terminals, meanwhile, are perfect for businesses that need to take payments on the move. Thanks to cutting-edge GPRS technology, they are able to process transactions immediately from anywhere in the UK that has good phone coverage.

    Alternatively, a virtual terminal is the perfect solution if you receive orders via telephone, fax or mail order.

  • In addition to a credit card machine, you will need a merchant account which will allow you to accept the full range of MasterCard and Visa credit and debit cards. Our team of experts will guide you through the application and approval process to get you up and running as quickly as possible.

    To open an account you will need to provide information relating to your business including details of your expected card turnover, average transaction value and details regarding the goods or services you will be provided to your customers. In addition to this you will need to provide details relating to the ownership of your business and where it is located. If you plan to take payments through your website, you will also need to set up a payment gateway which can also be provided directly from UTP.

  • There are two types of costs involved with credit card processing. Firstly there will be a charge for the rental of the credit card machine which will be fully inclusive of any costs relating to the support and maintenance of the equipment. Secondly you will be required to pay transaction charges relating to the actual card transactions processed on the credit card machine (or via your website). These charges will depend both on the type of card processed and the nature of business which you are running.

    Rest assured that in relation to the above charges, our team will work with you to select the most appropriate and cost effective solution for your needs.

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